APOSTILLE COURSES

•         Sales technique with modules;

•         Persuasive communication (verbal/body);

•         Emphasis on Words/Stones/Gestures;

•         Neuro linguistics;

•         Body reading;

•         Total Quality / Iso;

•         Maslow;

•         After-sales / Telemarketing;

DYNAMICS FOR BUSINESS

•        Integration / Leadership / Teamwork using the  military techniques through the resources of Paintball;

•         Group dynamics (electronic and conventional);

•         Events / Master of Ceremonies

WORK/ASSEMBLY/INDUSTRIAL SAFETY

•         Training for first aid, PPE and illnesses generated by inappropriate use;

•         Theater Plays with Eros Prado-Pânico on TV;

HOTEL/HOSPITAL

Specialized Training for Service:

•         Reception;

•         Service;

•         Motivational;

•         Team preparation;

TOTAL QUALITY SEMINAR IN COMMUNICATION

Dynamic and vibrant lectures, in which everyone is not only limited to watching, but also participates directly in actual situations, created around the relationship of the legal daily life.

Distribution of handouts on the themes: personal communication, the importance of the 5 senses, the 5 basic needs of living and others.

Application of tests related to the subjects presented.

A  certificate of participation  to all those present at the seminar; it will be signed by the exhibitor and his company.

Summary of the part referring to the total quality

Exhortation to the “love of the profession”, respect and consideration for his superior colleagues, professionalism, optimism, determination, neuro linguistic programming (NLP)

The fundamental motto that should guide your professional life:

Whatever you do, no matter what you do, DO IT WITH LOVE.

Decalogue of “ Personal Marketing ”.

1.Who are you? //   2.What are you like?  //   3. How are you  viewing? //  4.What do you want to be?

The power of persuasion and mathematical proof.

Facial and body expression.

The involvement and its secrets.

The administration of behavioral science - tests - application of the theories of "Maslow" (QT)

By the simple fact of wanting only in wanting you have already achieved at least half of it. (PNL - Neuro Linguistic Program)

Current verbal communication techniques aimed at persuasion in both spoken and written speech.

It gives the participant the ability to express themselves effectively, organizing the text in a way that makes the most of their arguments and softens the opposites.

Speaker's posture and harmony between him and the audience.

OUR COURSES AND LECTURES

COMMERCIAL PERFORMANCE AREAS:

• Training in communication and persuasion in customer service;

• Service Training for Telemarketing professionals;

• Communication and Verbal Expression Training;

• Training for HR and Managers: in recruitment, selection, meetings;

• Communication Training for Telemarketing  (active, receptive and after-sales);

• Training in highly persuasive argumentative techniques;

• Management training for Telemarketing operators (active, receptive and post-sales);

• Leadership and leadership training;

• Communication and Verbal Expression Training;

• Management, Business & Corporate Models;

• Family Business Development & Succession;

• People Management & Development;

• Development of Facilitating Leaderships;

• Management & Team Development;

• Change & Conflict Management;

• Organic Process Management;

• Facilitation of processes related to inheritance, division of assets and donations;

• Psychology applied to Customers;

• Psychology Applied to Professional Behavior. The employee as “customer”;

• Neurolinguistic programming; aimed at the Telemarketing Professional (Wearing the company's shirt);

• Personal marketing.

• Study of customer attitudes. (facial and body expression).

• Briefing development breaks administrative paradigms.

• How to acquire credibility, an essential tool.

• Identification of customer needs.

• Event Professional.